Refund & Returns Policy
We want you to love your artwork. If there’s a problem with your order, please contact us within 7 days of receiving it so we can help make it right.
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Refunds and Returns
Because our prints are made to order, we do not offer refunds for change of mind.
However, we will gladly offer a replacement or refund if:
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The item arrives damaged.
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The wrong item was sent.
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There’s a printing flaw or quality issue.
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To process a return or replacement, please email us at helenenglishartist@gmail.com with:
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Your order number
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A photo of the issue
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A brief description of the problem
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We’ll respond within 2 business days.
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Damaged Items
If your order arrives damaged, please keep all packaging and take clear photos. This helps us resolve the issue quickly with our printing and delivery partners.
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Processing Refunds
If a refund is approved, it will be processed to your original payment method. Stripe and PayPal may take 5–10 business days to return the funds to your account.